Easy Returns and Exchanges
At Lazuli, we want you to be completely satisfied with your purchase, and we stand firmly behind the quality of our products. Our aim is to ensure your utmost satisfaction, making returns and exchanges hassle-free.
The Right to Return
The customer has the right to revoke the contract within 14 days after receipt of the goods without giving any reason. The revocation period begins on the day on which the customer or a third party named by him, has taken possession of the goods.
Initiating a Return
If you are in any way unhappy with your purchase, you may exercise your right to return by simply sending us an email at [email protected]. We value your feedback and are here to assist you with the return process.
The return shipment must be agreed upon with the Seller. The return address will be communicated to the Buyer after consultation. The address provided shall be used for the return. The return of the goods is at the expense of the buyer. The goods must be returned in exactly the same condition as they were delivered. This includes the original packaging with all protective materials, labels and stickers on the products and any accessories or replacement materials. If the return does not meet these specifications, Seller reserves the right to refuse the return.
Voucher
The purchase price will be refunded to the Customer (minus additional delivery and shipping costs and a handling fee) by providing the Customer with a voucher for the online store (www.lazulivintagewatches.com), unless otherwise expressly agreed with the Customer.
Parcel Responsibility
Please ensure that the parcel reaches us in good order. While we do not accept liability for products that are lost or damaged before reaching us, we recommend using a secure and traceable shipping method to ensure a smooth return process.
Exception to Return Policy
Kindly note that the right of return does not apply to custom-made, customized, and personalized goods. These items are crafted to your specifications and are exempt from the standard return policy.
Contact Us
If you have any questions or require assistance with returns and exchanges, please do not hesitate to contact us. Our dedicated team is here to provide you with the support you need to ensure your satisfaction with your purchase from Lazuli.