Warranty Policy
At Lazuli Vintage Watches, we take immense pride in our careful and thorough inspection process for every watch featured in our store. Before offering a timepiece to our valued customers, we ensure that it undergoes meticulous scrutiny, and if needed, is fully serviced to guarantee its pristine condition. Our commitment to excellence drives us to stand behind our products, and thus, we are delighted to offer a comprehensive 24-month warranty on each watch you purchase from us.
What does the warranty cover?
Our warranty specifically covers mechanical defects related to the movement of the watch. You can have complete confidence that your timepiece is safeguarded against any unforeseen issues within this period. Should any such mechanical defect arise during the warranty duration, we will take full responsibility to restore your watch to its optimal working state.
What is excluded from the warranty?
While our warranty ensures comprehensive protection, it is essential to highlight what is not covered. The warranty does not extend to issues resulting from normal wear and tear, accidents, or improper use. Furthermore, certain components, such as the waterproofness of the watch, the glass, winding stem, winding crown, spring, buttons, pushers, strap, and bracelet, are not included in the warranty. Additionally, damages resulting from the watch falling, bumping, or exposure to dirt or moisture are also excluded.
Non-transferable and Authorized Service
It is essential to note that the warranty is non-transferable and exclusively valid for the original purchaser of the watch. To preserve the integrity of the warranty, it is crucial that the watch or its movement is not tampered with by any unauthorized party. Any such interference will render the warranty null and void.
Making a warranty claim
If you believe your watch is experiencing a mechanical defect covered by our warranty, we kindly ask you to reach out to us. Our dedicated customer support team is here to assist you through the process. Simply contact us, and we will guide you through the necessary steps to ensure your watch is promptly examined and, if needed, serviced with the utmost care.
We are deeply committed to delivering a seamless and satisfactory experience to each of our customers, and our warranty policy is a testament to our dedication. At Lazuli Vintage Watches, we cherish the opportunity to be part of your horological journey, and we are here to offer you peace of mind as you cherish your exceptional timepiece.